Customer service is something very close to our heart at Fatcheese. With our fast response rates and helpful support services - including our live chat facility - we aim to always give you a high-level customer service experience.

If you have any suggestions on how we can improve our service, please do not hesitate to send them in by submitting a ticket to us. We are always happy to hear from our members.

The FAQ provides answers to the most common questions asked about Fatcheese services.

Simply select the category you are interested in, then click on the query that most closely matches your own to find out the answer.

The Basics

Why does Fatcheese exist? Fatcheese's mission is to serve consumers with knowledge, value and guidance. It's like having hundreds of friends to ask advice from, and all the cashback and discounts to make it happen at the lowest possible price.

Why do I need to sign up as a registered Fatcheese user? Signing up allows us to track how much cashback you earn, so we can pay you!

Will I get pop-up ads, junk emails, etc No. Never. Your name and information will not be given or sold to anyone else. Our members are very important to us and we will never abuse, offend, or otherwise take advantage of you!

How do I get started? Click here, or on the Sign Up button shown on every page in the top right corner.

Is there an admin fee? Unlike some other sites, Fatcheese passes on the full 100% of earnings we receive from merchants which makes Fatcheese one of the highest paying cashback sites in the UK. All we keep in exchange for giving you 100% of the commission is £5 a year. This fee is never charged, but only deducted from your earnings once you have earned enough to cover it. It is deducted annually based on the date you registered to Fatcheese and is only deducted from transactions made after that date. It will always be deducted from the first £5 earned in each year of your membership.

How does it all work? It's really quite simple. Our retail partners are prepared to share a percentage of their marketing budget to secure your business. When you shop using Fatcheese links, we receive a sales commission. We pass ALL of this commission back to you in the form of cashback.

Do I buy from Fatcheese? No. Click on the Fatcheese link to visit the retailer and make your purchase direct from the retailer just as if you had visited their site directly. The price you pay, and your consumer rights, are completely unaffected by using the links on Fatcheese. The retailer will pay us a commission for your transaction and we will pass this back to you.

Can each member of my family have their own Fatcheese account? Yes, they can. Each individual has their own account. Plus you can earn even more by getting your friends and family to use your special referral link when joining. Click here for more details.

How long does a transaction take before it shows on my statement? Transactions can take up to 14 days to appear on your statement as sometimes there are delays in the merchants reporting a transaction to us. However, the majority of transactions only take 24 hours to appear on your statement which are updated on a daily basis.

What is the Cashback Guarantee? Fatcheese promises to pay you cashback when you complete your purchase with any merchant who has the Fatcheese Cashback Guarantee Seal. See here for more details

Using the site

How do I search for a retailer? You can navigate our list of partner sites by category using the menu to the left. If you're searching for a specific retailer then just use the retailer search box found at the top right of every page.

How do you log in? Sign In by clicking on the button at the top right of every page. Your email address and password are used to login to the site each time you visit. This is an important security feature that helps to identify you and keeps your information safe. Never reveal your password to anyone. You will never be asked by us to reveal your password.

Redeeming your cashback

How do I donate to charity? Fatcheese allows you to raise money for your favourite cause just by shopping online. Fatcheese works with a number of Charity Partners and we give you the option to donate your cashback to raise much-needed funds for these good causes. Find out more about donating to charities.

How much must I have earned before I can redeem my cashback? The minimum redemption for all payment methods is £1

How do I redeem my cashback? Once you have had a cashback transaction awarded and added to your balance, you can request a payment via the redemption screen. You can redeem your cashback via BACS or PayPal. We also give you the option to donate your cashback to charity.

When will I receive payment? Redemption requests are processed at least twice a week. Any payment requests made by 23:59 on Sunday should arrive in your account by Friday at the latest.